Here's another common trigger of defensive reactions and hurt feelings in conversations that you want to be aware of: REPROACH. What is it, why is it so tempting and how can you avoid it and prevent communication disasters from happening? The third of my mini-series of short videos on handling difficult conversations. Enjoy :)

If you manage people, you are likely to have a lot of difficult conversations with your peers, team members or your superiors and let's face it. If you get triggered and do not know how to manage it, things could get a little messy... Need a little help to prevent communication disasters from happening? The first of my mini-series of short videos on handling difficult conversations :)