Need to deliver bad news to employees?

Most of us like to be messengers of good news and when the time comes to communicate bad news, we feel uneasy and not sure how to go about it. If you are a manager, it may be your responsibility to communicate bad news such as layoffs, pay cuts or organisational changes to your employees. How do you prepare for tough conversations? What do you say and how do you say it? I interviewed Pavel Novak, a trainer, consultant and mediator on this very topic and I am sure you’ll find his tips and insights very useful.